Refund policy

Return & Refund Policy

Last Updated: [Insert Date]

1. Overview

At [zentro], we strive to ensure that you are satisfied with your purchase. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted.

By making a purchase on [yourwebsite.com], you agree to the terms stated below.

2. Eligibility for Returns

You may request a return or replacement if:

  • The product is damaged, defective, or incorrect at the time of delivery

  • The return request is raised within [X] days of delivery

  • The product is unused, unwashed, and in its original packaging with all tags intact

  • Proof of purchase (order ID, invoice, or receipt) is provided

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Perishable goods (if applicable)

  • Personal care items (e.g., cosmetics, hygiene products)

  • Innerwear, swimwear, or intimate items

  • Gift cards or digital products

  • Items marked as “Non-Returnable” or “Final Sale”

4. Return Process

To initiate a return:

  1. Email us at [your support email] with your order details and reason for return

  2. Our team will review your request within [X] business days

  3. If approved, we will provide return instructions or arrange a pickup (if available)

Note: Do not return products without prior approval.

5. Replacement Policy

  • Replacements are offered for damaged, defective, or incorrect items only

  • Subject to stock availability

  • If the item is out of stock, a refund will be processed instead

6. Refund Policy

Refunds will be initiated under the following conditions:

  • Return request is approved and product passes quality inspection

  • Order is cancelled before shipment (if applicable)

  • Product is unavailable after order placement

Refund Method:

  • Refunds will be processed to the original payment method

  • In case of Cash on Delivery (COD), refunds will be processed via bank transfer or store credit

Refund Timeline:

  • Refunds are typically processed within [5–10 business days] after approval

  • It may take additional time depending on your bank or payment provider

7. Shipping Charges

  • Return shipping is free for damaged, defective, or incorrect items

  • For other returns (if allowed), shipping charges may be deducted from the refund

  • Original shipping charges (if any) are non-refundable

8. Cancellation Policy

  • Orders can be cancelled before they are shipped

  • Once shipped, cancellation is not possible, but you may request a return after delivery (if eligible)

9. Failed Delivery / Refused Orders

If an order is refused or delivery fails due to customer unavailability:

  • We reserve the right to deduct shipping and handling charges from the refund

10. Quality Check

All returned products will undergo a quality inspection:

  • If the product fails inspection (used, damaged by customer, missing parts), the return may be rejected

  • In such cases, the product may be shipped back to you

11. Contact Us

For any questions or return requests, contact us at:

Email: [your support email]
Phone: [your contact number]
Address: [your business address]

12. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on the website.

Note: This is a general template. You should customize timelines, conditions, and categories based on your specific products and logistics setup.